LEGAL

Dispute Policy

Last updated 3 September 2026

This Dispute Policy explains how NeuroFabric Ventures, part of Eunomia Holdings, trading as Inferfare, handles billing and service disagreements. Payment-gateway reviewers may treat this as the merchant’s complaint and chargeback procedure.

1. Merchant contacts

Merchant: NeuroFabric Ventures, part of Eunomia Holdings, trading as Inferfare.
Website: https://inferfare.com
First contact for charges: billing@inferfare.ai
First contact for access or delivery: support@inferfare.ai
Escalation: legal@inferfare.ai

2. Talk to us first

Email us from the account email before you open a card-network dispute. Include the date of the charge, the amount, the last four digits of the card if known, what you expected, and what happened. Attach a statement line or checkout screenshot if you have one.

3. What we review

We compare the checkout record, payment-gateway confirmation, workspace entitlements, credit ledger, and any refund already issued. Typical questions are: did the charge match the displayed price, was the digital plan or credit delivered, was the charge duplicated, and is a refund already in flight.

4. Our timeline

Acknowledgement: within 2 business days.
Written outcome: within 10 business days of receiving the information we need.
If we approve a refund, payout follows the Refund Policy.

5. Possible outcomes

Complete delivery of the plan or credit.
Full or partial refund to the original payment method.
Explanation that the charge is valid, with the delivery and invoice evidence.
A request for more information before we can decide.

6. Card-network disputes and chargebacks

You may also dispute a charge through your card issuer. The payment gateway will notify us. We then send the checkout, delivery, and account records. Opening a chargeback while we are already refunding the same payment can delay the return of funds or cause a double reversal. If we have already refunded the transaction in full, please ask your issuer to withdraw the chargeback.

7. Service disagreements that are not billing errors

Model quality, a temporary outage, unused credit you chose not to spend, or a bill from a bring-your-own-key provider are not proof that Inferfare failed to deliver the digital product you bought. Those are handled as support requests under the Terms and Conditions, not as payment disputes, unless the law says otherwise.

8. Escalation

If you disagree with the first response, reply and ask for a review by legal@inferfare.ai. We will confirm Inferfare’s final position in writing. This policy does not limit remedies that applicable consumer-protection or payments law gives you, including a complaint to your card issuer or to a competent authority in your country.

9. Records we keep

We retain checkout amounts, gateway references, delivery timestamps, credit grants, invoices, refunds, and correspondence for as long as card-network and accounting rules require. We use those records only to operate billing, prove delivery, and respond to disputes.

10. Contact

Disputes: billing@inferfare.ai. Legal: legal@inferfare.ai. Website: https://inferfare.com.